FAQs

Order

 

There are two ways to place orders at BE-INDIE, either directly through our website or with the assistance of our customer service department via email at care@be-indie.com. You can also visit us in store and purchase from our displayed items.

 

As your purchase will be prepared quickly for dispatch, please contact our customer service advisors as soon as possible to cancel or make changes to an order. You can also reply to the order confirmation email/electronic receipt that you receive after placing your order. Further information on cancelling an order can be found in our “Exchange & return policy”.

 

BE-INDIE will keep you updated about the status of your order via email. You can track your order by emailing us at care@be-indie.com or by clicking on the tracking number link available in your order confirmation email.

 

For assistance, please contact our customer service advisors at care@be-indie.com

 

We suggest you check our website to keep up to date with the latest news and availability of our products as well as keeping an eye on our Social media accounts in which we announce any new arrivals or restocking updates.

 

Please note that we are unable to move items between our Be-Indie Stores.

 

You can find our store in multiple locations:
  • Egypt

      • Cairo Festival City Mall: Pop up shop on the ground floor next to Ikea’s Entrance.
        Opening Hours: From 10am to 11pm on weekdays / From 10am to 12am on weekends

      • Arkan : in front of Longhorn restaurant.
        Opening Hours: From 10am to 11pm on weekdays / From 10am to 12am on weekends

      • Gouna : In Front of malus, next to Mohamed Al Sagheer Salon.
        Opening Hours: From 10am to 10pm

BE-INDIE
SERVICES

 

For any inquiries related to products, online orders, returns and exchanges please contact us via email at care@be-indie.com. For wholesale and business inquiries, please email us at internationalsales@be-indie.com. Kindly note that we are available Sunday-Thursday from 9 AM- 5 PM, excluding holidays.

 

You can subscribe to our newsletter and follow BE-INDIE on social media platforms (Instagram, Facebook and Tiktok).

 

BE-INDIE newsletter allows you to stay up-to-date with all the latest news, collections and promotions. You can manage your newsletter subscription from your account settings page, and unsubscribe at any time from the bottom of each newsletter you receive.

 

Kindly email us at admin@be-indie.com

PRODUCT
INFORMATION

 

As accurate as we can make them, please be aware that the color settings can vary depending on your computer monitor, mobile device, or tablet. We always make our best effort to display colors as accurately as possible.

 

For inquiries about new BE-INDIE products, please include a photo of your requested item and our sales representatives will get back to you shortly at care@be-indie.com. Emails will be responded to within 24 hours. You can also send a direct message to our social media account and one of our customer service representatives will be responding to your inquiry.

 

For any product inquiries, contact us via email at orders@be-indie.com . Please note that we are available from Sunday to Thursday from 9 AM - 5 PM, excluding holidays.

EXCHANGE & RETURN

 

Please refer to our Returns and Exchange section to know the policies.

 

Items purchased via our online store can be returned or refunded via our online or on ground store. Kindly email us on care@be-indie.com for further assistance.

 

For further information please refer to our “Exchange & Return Policy” or contact us at care@be-indie.com

CARE & REPAIR

 

If your BE-INDIE product requires maintenance kindly email our customer service team at care@be-indie.com. Our specialists will be happy to guide you through sending in your item for repair.
Please note: repairs may be chargeable under certain conditions.

 

Please refer to our “care instructions” for further details. You can also refer back to the care instructions card inserted with every product.

 

Losses of hardware and or any additional item part of the product shall not be barred by BE-INDIE. Scratches and abrasions, and the fading which occurs in the areas of greatest wear, should not be considered defects but assets, fundamental aspects of natural denim. Elements such as oils, make up, perfumes, creams and or sanitizers applied to the denim can compromise its natural beauty and performance capabilities; therefore, they shall not be considered defects. Special care instructions for certain products that were not followed and led to the item’s deterioration shall not be considered defects. For further information about repair, please refer to our repair policy or contact us at care@be-indie.com

PAYMENT METHODS

 

We accept the following international credit and debit cards: (Visa Debit/Credit, Master Debit/Credit, American Express, Amazon payment) All payments are processed through a secure checkout system; Payforit. We don’t accept Cash On Delivery for orders outside of Cairo and Giza Region in Egypt.

 

We are committed to keeping your personal data and payment details secure and confidential. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

 

For orders shipped in Egypt, there are no customs duties. All prices are inclusive of value-added tax (VAT).

PSHIPPING & DELIVERY

 

Original shipping charges incurred at the time of purchase are non-refundable.

 

Once the order is placed, the item takes certain days to arrive and you can manage with the courier that will be in contact with you regarding the delivery date and time preferred.

 

If you wish to change the delivery address, please contact us by email at care@be-indie.com within 24 hours from the date of purchase.

 

We shall do Our best to dispatch the Product to you as soon as possible after you place your order and in accordance with the delivery option you have selected when placing your Order. Orders to be shipped in Egypt will not take around 5 working days from the date of order confirmation. If We are unable to dispatch the Product within that time We will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.
You can also track your order by sending an email to care@be-indie.com or by opening the order delivery link attached in the fulfillment email.

 

Electronic Receipts will be emailed to you within one hour of your purchase.

 

Please contact our customer service at customerservice@be-indie.com, stating your order number and we will help you as soon as possible.

 

We can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location or Contact us at customerservice@be-indie.com and we will help you place an order.

 

We ship via DHL Express/Aramex and or in house courier service. Deliveries are normally made from Sunday to Thursday, between 9am and 5pm. Product(s) will typically arrive within 5 business days (though shipping can take longer in certain regions).

 

If you face a problem with the purchase, please do not hesitate to contact us at care@be-indie.com immediately. Kindly send a photo of the damaged item if applicable. You have 14 days after the purchase to return and refund and 30 days to exchange any defective items.